Return and Refund Policy for Susmi Creation

 

Effective Date: [16/08/2024]

 

At Susmi Creation, we prioritize customer satisfaction and strive to ensure that you are delighted with your purchase. However, we understand that there may be instances where you need to return a product. Please review our return and refund policy below for detailed information.

 

1. No Exchange Policy

– Please note that Susmi Creation does not offer product exchanges. We only provide refunds for eligible returns.

 

2. Eligibility for Returns

– Return Window: You have [7 ] days from the date of delivery to initiate a return.

 

  – Any item not in its original condition, damaged, or missing parts for reasons not due to our error

 

3. Return Process

– Initiating a Return: To initiate a return, please contact our customer service team at [Info@susmicreation.com] or  within the return window. Please provide your order number and a brief description of the reason for the return.

– Return Authorization: After your return request is reviewed, our team will provide you with return instructions and a return authorization number. Please do not send any items back without receiving this authorization.

 

4. Refunds

–  Refund Process: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7-10] business days.

 

– Partial Refunds:  In certain situations, only partial refunds may be granted (e.g., items not in original condition, damaged, or with missing parts not due to our error).

 

5. Late or Missing Refunds

– Processing Time: If you haven’t received a refund within the specified time frame, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.

 

– Bank Delays: If you’ve done all of this and you still have not received your refund, please contact us at [Insert Contact Information] for further assistance.

 

6. Contact Information

– For any questions or concerns regarding returns or refunds, please contact our customer service team at:

  – Email: [Info@susmicreation.com]

  – Phone: [+91 7011344997 ]

 

We appreciate your understanding and cooperation in following our return and refund policy. Your satisfaction is important to us, and we will do our best to address any issues you may have.